The Impact of Artificial Intelligence on Casino Operations
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Artificial Intelligence (AI) is transforming the casino field by simplifying operations, improving customer satisfaction, and improving security measures.
A 2023 study by Deloitte shows that AI systems could raise operational efficiency in casinos by up to 30%, permitting for improved resource handling and customer support. One notable figure in this change is Bill Hornbuckle, the CEO of MGM Resorts International, who has been a vocal advocate for incorporating AI into gaming operations. You can monitor his thoughts on his LinkedIn profile. In 2022, MGM Resorts deployed an AI-driven customer service solution that
